Privacy Policy

Introduction

At BudgetHelp Carmel Towing, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

By using our services or visiting our website, you agree to the collection and use of information as described in this policy. If you do not agree with these practices, please do not use our services or website.

Information We Collect

We collect information that you provide directly to us when you request towing or roadside assistance services. This may include:

• Your name and contact information (phone number, email)
• Your location when you request service
• Vehicle information (make, model, year, license plate)
• Payment information (credit card details, billing address)
• Details about your service request (problem description, destination)

We may also collect information automatically when you visit our website, including your IP address, browser type, device information, and pages you visit. This information helps us improve our website and understand how people use our services.

How We Use Your Information

We use the information we collect to provide and improve our services. Specifically, we use your information to:

• Dispatch tow trucks to your location
• Communicate with you about your service request and arrival times
• Process payments for services rendered
• Maintain records of services provided
• Respond to your questions and customer service requests
• Send you service updates or important notifications
• Improve our website and customer experience
• Comply with legal requirements and protect our business interests

We will never sell your personal information to third parties for marketing purposes. We only share your information when necessary to provide our services or as required by law.

Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

• With service providers who help us operate our business (payment processors, insurance companies)
• With repair shops or other locations where you request your vehicle be delivered
• When required by law, such as in response to a court order or legal process
• To protect the rights, property, or safety of BudgetHelp Carmel Towing, our customers, or the public
• In connection with a business transfer, such as a merger or sale of assets

Any third parties we work with are required to protect your information and only use it for the purposes we specify.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. This includes using secure payment processing systems and limiting access to your information to employees who need it to perform their jobs.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You provide information to us at your own risk.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Your Privacy Rights

You have certain rights regarding your personal information, including:

• The right to access and review the information we have about you
• The right to request corrections to inaccurate or incomplete information
• The right to request deletion of your information, subject to legal and business requirements
• The right to opt out of marketing communications (though we rarely send these)

To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe.

Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our services after changes are posted means you accept the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

BudgetHelp Carmel Towing
366 Carmelaire Ct
Carmel, IN 46032
Phone: (317) 671-8254
Email: info@carmeltow.com